Please allow up to 2 business days for order processing, picking, and packing. In most cases, orders are dispatched either on the same or the following business day.

All orders are shipped from our warehouse located in Melbourne, Australia.

We currently ship to the following regions:

• Australia
• New Zealand

Australia:

• EXPRESS: $12.99 AUD
  Estimated Delivery: 1-2 Business Days (Metro Areas)
• STANDARD: $6.99 AUD (Free for Orders $50+)
  Estimated Delivery: 3-8 Business Days (May be delayed during peak seasons)

New Zealand:

• STANDARD: $9.99 NZD (Free for Orders NZD $80+)
  Estimated Delivery: 4-7 Business Days (May be delayed during peak seasons)
• EXPRESS: $19.99 NZD
  Estimated Delivery: 1-3 Business Days (Metro Areas)

Please contact us as soon as possible if you need to change the address. Address updates can only be made before the order has been dispatched, which typically occurs on the same day or the next business day. Unfortunately, we cannot change the shipping address once the parcel is on its way.

Yes, we will send you tracking information once your order has been dispatched.

While we strive for perfection, human errors can occasionally occur. If you receive a delivery with a missing or incorrect item, please take a picture of what you received and send us an email at info@helloStrap.com so that we can promptly address the issue.

Yes, you can request a return within 30 days of receiving your order for any reason. No questions asked. To be eligible for a return, the item MUST be in new condition and in its original packaging.

To request a return, please use the follwing link or contact us via support@HelloStrap.com.

Link: Start A Return

Exchanges are treated as a "refund and new purchase." Please place a new order for the correct item and initiate a return process. To start a return, please use the following link: [Submit a return request]

We cover the cost of return/exchange postage for damaged, faulty, or incorrectly received items. However, for any other reason, you will need to arrange your own return/exchange postage.

Please note that colors/shades may appear different due to product photography and lighting conditions, and they may also vary on different device screens. Returns based on this reason (color/shade variation) are classified as a change of mind when submitting your return request on our website.

Your refund will be processed to the original payment method or as store credit, depending on your preference.

Refunds will be processed within 5 business days after we receive your returned item(s). You will receive a confirmation email once the refund has been processed, and it may take an additional 1-3 business days to reflect on your credit card statement.

We refund shipping costs only for parcels confirmed as lost in transit by the courier. Unfortunately, no refunds on shipping are provided by the courier in any other situation.

We refund shipping costs only for parcels confirmed as lost in transit by the courier. Unfortunately, no refunds on shipping are provided by the courier in any other situation.

Yes, all our items come with a 12-month replacement warranty. This means that if there is a quality issue within 12 months of receiving the item(s), we will send you a new one. Please be aware that damage caused by non-natural factors, such as drops, impacts, or scratches, is not covered by this warranty.

*Note: Fragile items, such as tempered glass, may break due to accidental impacts or drops during normal use, and such occurrences are considered normal wear and tear and are not covered by the warranty.

Simply email us at info@hellostrap.com, and our customer service team will assist you with the replacement process.